Delivery Information

Standard Service

We will endeavour to deliver your items within 5 working days. In the event an item is out of stock, we will call you to notify you of the time delay. If you are not at home to accept the delivery, we will reattempt delivery on the following Saturday, if still unsuccessful we will contact you to discuss a suitable delivery date. If you would like us to leave the parcel in a safe place please note this in the delivery instructions (this will be at your own risk).

Back to School (Mid-July to Mid August)

Orders placed after 1st August may extend beyond the 5-working day service due to high demand. If you are not at home to accept the delivery, we will reattempt delivery on the following Saturday, if delivery is still unsuccessful you will be contacted to collect the item from the store. We will not refund the delivery charge. If you would like us to leave the parcel in a safe place please note this in the delivery instructions (this will be at your own risk). Customers who purchase in store are given priority over those who place their orders online.
– This priority only applies in the peak season.

Peak Season (Mid August - Mid September) 

• All online orders may take up to or exceed 10 days delivery.
• All customers are advised to come in store to make their purchases.
• Customers will be required to queue outside the shop.

Orders placed in the peak season (especially those in the last two weeks before the start date of the school) may face a significant delay if an item is out of stock. Customers who purchase in store are given priority over those who place their orders online.
– This priority only applies in the peak season.